The Spare Parts Engineering Team Lead oversees a dedicated team responsible for the end-to-end management of Spare Parts throughout their lifecycle. This position plays a pivotal role in ensuring Spare Parts are readily available, meet technical specifications, perform optimally, and align with original product designs, ultimately supporting product longevity and customer satisfaction. Serving as the primary technical authority on Spare Parts matters, the Spare Parts Team Lead acts as a liaison among customers, after-sales service, R&D, engineering, production, and supply chain functions. You will be charged with driving operational excellence in areas such as Spare Parts coding, catalog management, lifecycle optimization, and stakeholder collaboration, while ensuring adherence to corporate standards for quality, compliance, and sustainability.
Your Responsibilities
* Spare Parts Creation & BOM Engineering
* Oversee collection and validation of technical drawings, specifications and compliance requirements, in collaboration with R&D and sourcing teams
* Direct the creation, maintenance, and approval of BOMs within PLM system
* SAP configuration for production settings and procurement standards
* Ensure data integrity (costs, weight, dimensions, physical attributes) across platforms
* Establish change management procedures including code revisions and software updates
* Catalog & Digital Tools Management
* Manage the maintenance and accuracy of Spare Parts catalogs across multiple platforms including Excel tools, dashboards, SalesForce Service Cloud, and official ABB catalogs
* Oversee the creation of exploded views and service BOMs to enhance clarity
* Develop and maintain Spare Parts Selectors and specialized tools within SalesForce
* Ensure consistency and accessibility of Spare Parts data for internal and external
* Cross-Functional Collaboration & Stakeholder Engagement
* Establish and maintain effective communication channels with cross-functional teams including R&D, Quality, Sourcing, Supply Chain, Customer Support, and IT
* Coordinate feedback collection from Field Service, Quality, and Key Account Managers to trigger Spare Parts product improvements
* Provide periodic updates to stakeholders regarding new spare parts releases, catalog changes, part dismissals, and PCN distribution
* Organize and lead quarterly review meetings with main internal customers to ensure understanding of part functions and compatibility and gather feedback
* Spare Parts Lifecycle & Portfolio Optimization
* Lead and maintain the strategic categorization of Spare Parts to enable risk-based inventory management
* Develop automation rules and release protocols for Spare Parts lists, considering scope, stock ownership, and product coverage
* Oversee end-of-life management, component obsolescence, supply chain shortages, and technical/commercial PCN coordination. Conduct technical research to identify compatible alternatives and mitigate supply chain disruptions
* Drive sustainability initiatives through obsolete stock recovery and repair strategies
* Technical Support, Quality Assurance & Traceability
* Oversee technical support activities on Service Cloud, including part identification, escalated cases resolution and support request analysis via email and Jira portals
* Design, implement, and maintain KPIs for escalated cases and support metrics to monitor team performance and identify improvement opportunities
* Collaborate with Quality team to define inspection protocols, testing procedures, and traceability requirements via batch or serial numbers
* Manage recall communications and processes for rework activities to fix quality issues
* Team Leadership, Strategic Direction & Continuous Improvement
* Lead, mentor, and develop the Spare Parts Engineering team, fostering a culture of technical excellence, collaboration, and continuous improvement
* Define team objectives, KPIs, and performance metrics aligned with organizational goals
* Allocate resources effectively and distribute workload to meet business priorities
* Identify opportunities for process automation, standardization, and efficiency gains
* Drive strategic initiatives and digital transformation leveraging PLM, SAP, and other enterprise systems for spare parts lifecycle optimization
Your background
* Degree in Engineering (Electronichs, Electrical, Mechanical, Industrial) or equivalent
* 3 years of experience in spare parts or after-sales management roles, preferably in the E-Mobility sector or in a manufacturing context, high-tech products
* Good understanding of Product Lifecycle Management (PLM) and supply chain processes
* Customer-oriented and problem-solving mindset
* Excellent communication, negotiation, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
* Analytical and synthesis skills, with the ability to translate complex technical requirements into practical solutions
* Advanced knowledge of Excel; familiarity with ERP systems and PLM is an advantage
* Proactive, detail-oriented, and continuous improvement mindset
* Excellent knowledge of Italian and English (written and spoken)
What's in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.