Customer Service Specialist Italian Speaker (Remote)
Application Deadline: 22 March 2026 Training Start Date: 24 March 2026 Contract: Freelance cooperation agreement
About TalentWorldGroup
At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future.
We provide flexible, long-term remote opportunities for professionals who are passionate about customer service, technology, and innovation.
Position Overview
We are looking for experienced, organized, and tech-savvy Customer Service Specialists to join our 100% remote call center operations.
This project supports a B2C online travel platform, where you will provide first-level support to homeowners and guests using the booking platform.
The role requires strong multitasking skills, as you will handle multiple cases while managing phone calls, ensuring high-quality customer service across all interactions.
Key Responsibilities
- Handle inbound and outbound customer service calls
- Manage customer tickets and email cases related to bookings
- Assist guests and homeowners with booking-related inquiries
- Process modifications and cancellations
- Escalate complex complaints to higher support levels
- Maintain accurate records of customer interactions
- Provide clear and professional communication with internal teams
- Stay updated on process changes and platform updates
- Deliver high-quality support while managing multiple cases simultaneously
Requirements
- Fluent Italian and professional English
- Experience handling inbound and outbound interactions
- Ability to multitask between calls and case management
- Strong computer literacy and experience working online
- Ability to work in a fast-paced remote environment
- Professional, empathetic, and clear communication skills
Nice to Have
- Experience with Zendesk or similar ticketing systems
- Experience using Slack
- Experience working in the online travel industry
- Experience in technical support environments
Technical Requirements
To ensure optimal performance, candidates must meet the following requirements:
Internet
- Stable wired broadband connection
- RAM: Minimum 8 GB (higher recommended)
- Storage: Minimum 10 GB free space
- Wired USB headset required
Operating System
- Windows 11 or later
Work Schedule
Monday – Sunday: 8:00 AM – 10:00 PM (CET)
- Mandatory: Availability for at least one weekend day (Saturday or Sunday) each week
- Weekly hours: Minimum 30 hours, maximum 40 hours
- Days off: 2 days per week
Training
- Training hours: 20 hours total
What We Offer
- 100% Remote Work
- Flexible freelance collaboration
- International remote work environment
- Career development and learning opportunities
- Gamification program with performance-based bonuses and paid holiday hours
#J-18808-Ljbffr