Information Technology
Hybrid
Experienced Professionals
Department : DTPS Digital PMO
Location : Egypt (Cairo), Greece (Athens), or Bulgaria (Sofia)
The Product Analyst acts as a key player in designing, building, and delivering an end-to-end digital product that meets business requirements and leverages the latest technology trends. He / She ensures long-term stability, maintainability, compliance, and data integrity according to the CCH landscape and standards.
YOUR NEW KEY RESPONSIBILITIES :
* Act as SME in SPM ServiceNow and serve as a bridge between business stakeholders and the delivery team, supporting the product manager in refining the backlog and delivering value while ensuring high end-user satisfaction.
* Analyze business requirements, translate them into technical requirements, assist in effort estimation, and keep the product backlog and documentation updated.
* Collaborate with the product manager and architects to validate process compliance of new requirements, aiming for simplification and standardization of solutions.
* Align UI / UX aspects with business owners and stakeholders, and validate technical realization.
* Identify and address performance and usability gaps, analyze user feedback, and recommend sustainable improvements.
* Guide the business team on current and future ServiceNow platform capabilities, identifying proof of concept opportunities.
* Prioritize the product backlog with the product manager, aligning with the product roadmap.
* Participate in product development and contribute to release and PI scope delivery.
* Assess and prioritize backlog items within approved PI scope, including detailed business analysis.
* Analyze detailed business requirements, prepare business designs, define backlog items, and approve solution designs with architects.
* Engage in product operations, focusing on continuous improvement of products and services.
* Contribute to improving service delivery and availability.
* Assess escalated incidents and problems to ensure faster resolution.
* Guide backlog prioritization and monitor product stability and performance, providing recommendations for improvements.
* Participate in proactive monitoring and identify opportunities for product enhancements.
* Deliver product system training for major product enhancements.
Minimum Qualifications :
1. University degree in a relevant field.
2. 3+ years of experience with ServiceNow Service Portfolio Management modules, including demand, project, resource, and application portfolio management.
3. Experience working with business owners and technical teams to develop solutions.
4. Strong skills in eliciting, analyzing, and documenting business requirements, user stories, and acceptance criteria.
5. Knowledge of Agile / Scaled Agile and DevSecOps delivery models.
6. Expertise in data analysis, reporting, and performance optimization for ServiceNow modules.
7. Excellent communication and interpersonal skills.
8. Strong analytical and problem-solving skills.
9. Commitment to continuous learning about ServiceNow, Agile, and industry best practices.
10. Ability to lead discussions and guide technical solutions.
11. ServiceNow certifications are advantageous.
12. Experience with DevSecOps tools like SAFe and Azure DevOps.
13. Proven ability to work in multicultural environments and independently.
ABOUT YOUR NEW TEAM :
We are a family of 33,000 engaged people at Coca-Cola HBC, one of the world's largest bottlers and a partner of The Coca-Cola Company. We serve over 715 million consumers daily with a diverse portfolio of brands across 29 countries. Our team is empowered, talented, and committed to making a positive impact in our communities.
OUR COMMITMENT TO DIVERSITY :
We value diversity and inclusion, believing that different perspectives drive innovation and better decision-making. We strive to create an environment where everyone’s unique voice is heard and valued.
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