PbRole Overview: /b /ppWe are looking for an bIncident Manager /b with b2–3 years of experience /b in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. /p pbKey Responsibilities: /b /pullibManage and coordinate /b the resolution of incidents from detection to closure. /liliAct as the bprimary point of contact /b for incident escalation and communication. /liliEnsure btimely restoration of services /b in line with SLAs and governance standards. /liliDocument incident details, timelines, and actions taken in ITSM tools. /liliFacilitate bpost-incident reviews /b and contribute to root cause analysis (RCA). /liliCollaborate with Problem Management and Change Management teams to prevent recurrence. /liliSupport continuous improvement of bincident management processes /b. /li /ul pbRequired Skills Qualifications: /b /pulli2–3 years of experience in bIncident Management /b or IT Service Operations. /liliGood understanding of bITIL framework /b and service management principles. /liliStrong communication and stakeholder management skills. /liliAbility to work effectively under pressure and manage multiple priorities. /liliExperience with bITSM tools /b (e.g., ServiceNow, Remedy). /li /ul pbPreferred Qualifications: /b /pulliITIL v4 Foundation Certification. /liliExposure to major incident handling in enterprise environments. /li /ul pbSoft Skills: /b /pulliAnalytical and problem-solving mindset. /liliAbility to remain calm and decisive during critical situations. /liliTeam-oriented with strong collaboration skills. /li /ul