Team Leader – Field Service Technicians (Biogas Sector)
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We are seeking an experienced Team Leader for Field Service Technicians in the biogas sector to manage and continuously improve our field service operations across Italy. This role combines hands‑on technical expertise with team leadership and operational responsibility. You will lead a team of 3-5 service technicians, ensure high‑quality service delivery, and actively support customers through maintenance, troubleshooting, and technical guidance.
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* Lead, organize, and develop a team of 3-5 field service technicians
* Plan and coordinate field assignments, considering resource availability and priorities
* Provide technical and administrative guidance, training, and continuous support
* Drive ongoing improvement of service processes and team performance
Field Service Operations
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* Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plants
* Diagnose and resolve technical faults and ensure timely issue resolution
* Handle customer complaints and warranty cases professionally and efficiently
* Plan and coordinate your own travel and service assignments
Customer Support & Communication
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* Act as a key contact for customers, providing technical advice and operational guidance
* Deliver on‑site and remote support to ensure smooth plant operation
* Increase customer satisfaction through reliable, high‑quality, and timely service delivery
* Conduct training sessions when required
Process Improvement & Reporting
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* Monitor and optimize service and maintenance processes to improve efficiency and productivity
* Coordinate service activities closely with internal departments (e.g., service office)
* Prepare service reports, documentation, and performance analyses
* Contribute to continuous improvement initiatives within the service organization
Your profile
Qualifications & Experience:
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* Technical background in mechanical, electrical, or industrial engineering
* Proven experience in field service, ideally in the biogas or renewable energy sector
* Initial leadership experience or strong potential to lead a team
* Excellent troubleshooting and problem‑solving skills
* Hands‑on, structured, and solution‑oriented working style
* Strong communication and customer relationship skills
Languages
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* Italian and English (good working proficiency)
* German is a plus
Location & Travel
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* Travel requirement: approx. 50% on‑site at biogas plants across Italy
Our offer
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* A responsible leadership role in a growing renewable energy sector
* A combination of technical work and team management
* Opportunities to shape and improve service processes
* A collaborative and service‑oriented working environment
Your future of opportunities
Flexibility, reliability and continuity - the Thöni Group has been an independent and autonomous Tyrolean family business since it was founded in 1964. We rely on high‑performance and success‑oriented business areas that are geared to the needs of our customers in the form of individual solutions. About 900 employees work with enthusiasm on future‑proof and sustainable products for our international sales markets. xjrgpwk
We feel committed to our employees, our business partners and customers as well as to the people in our immediate surroundings and the environment. Management of Thöni Holding GmbH
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