Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.Com, we are a leading technology-driven supply chain and logistics solutions provider under JD.Com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square metres of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.Com’s international logistics footprint.Learn more about who we are and what we do: https://www.Jingdonglogistics.Com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.Role OverviewWe are looking for a strategic, data‑driven, and execution‑focused Service Provider Operations Manager to lead the end‑to‑end lifecycle management of our service provider ecosystem. This role sits at the intersection of corporate strategy, operations, and cross‑functional collaboration, with the objective of building a high‑performing, scalable, and efficient service provider network. You will play a key role in driving service quality, operational excellence, and platform‑provider synergies, while ensuring alignment with business priorities and market dynamics.Key ResponsibilitiesService Provider Lifecycle Management & System DevelopmentDesign and implement scalable frameworks covering the full lifecycle of service providers: sourcing, onboarding, capability integration, evaluation, and offboardingEstablish robust assessment, performance benchmarking, and elimination mechanisms to ensure consistent service qualityLead service provider acquisition strategies aligned with business growth and operational needsOperational Strategy & ExecutionTranslate corporate strategy and market trends into short- and long‑term operational roadmapsAnalyze business needs and ensure optimal resource allocation between service providers and business linesDrive operational initiatives to enhance commercial performance, efficiency, and scalabilityService Quality & Performance OptimizationBuild and manage data‑driven monitoring systems to track service provider performance (KPIs, SLAs, cost efficiency)Conduct regular performance reviews and operational analysis to identify improvement leversLead continuous improvement initiatives including training, capability development, and process optimizationImprove service quality, cost control, and end‑user satisfactionCross‑Functional Collaboration & Stakeholder ManagementCollaborate closely with Product, Technology, Operations, and Customer Service teams to optimize platform functionalities and execution processesAct as the key point of contact for service providers, ensuring strong partnerships and effective issue resolutionDrive alignment across departments to ensure smooth operations and efficient service deliveryMarket Intelligence & InnovationMonitor industry trends, competitor strategies, and market dynamics to inform operational decisionsAnalyze business data and user needs to identify growth opportunities and optimization areasExplore and implement innovative collaboration models to strengthen the service provider ecosystem and competitive positioningIdeal Profile4–8 years of experience in operations, vendor management, or partner ecosystem management, ideally in logistics, e‑commerce, or platform environmentsStrong analytical and data‑driven mindset, with the ability to translate insights into actionable strategiesProven experience in managing large‑scale service provider or vendor networksExcellent stakeholder management and cross‑functional collaboration skillsStructured, proactive, and solution‑oriented with a strong focus on execution and continuous improvementAbility to operate in a fast‑paced, international environmentWhy join us?Play a key role in building and scaling a strategic service provider ecosystemWork at the heart of operations, strategy, and innovationDrive tangible impact on business performance and customer experienceReady to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.#J-18808-Ljbffr