Customer Support Advisor | On-site
Your language skills can open the door to an international career.
We are looking for Slovenian- and Croatian-speaking professionals who want to work in a structured, people-focused role within a global lifestyle brand. Based on-site in Sofia, you will support adult customers across multiple channels, delivering clear, compliant, and high-quality service in a fast-evolving environment.
This role goes beyond answering questions — you will become a trusted point of contact, guiding customers through products, services, and digital tools while maintaining the highest service and compliance standards.
-Role Overview
* Location: Sofia, Bulgaria (on-site)
* Languages required:
o Slovenian or Croatian (C2 / native)
o English (B2+)
* Employment type: Full-time
* Working hours:Rotational shifts (no night shifts included)
-What You Will Be Responsible For
* Supporting customers via phone, chat, and email
* Assisting with orders, account questions, product setup, and troubleshooting
* Ensuring age verification and regulatory compliance in every interaction
* Providing accurate, calm, and professional guidanceRecording interactions and following internal quality processes
* Collaborating with internal teams when escalation is required
-What You Will Receive
* Attractive salary package with 14 annual salaries
* Private health insurance and additional benefits
* Paid training and a well-structured onboarding program
* A modern office environment in Sofia
* A truly multicultural team and supportive leadership
* Long-term career development opportunitieswithin customer experience and operations
-Who Were Looking For
* Native or near-native Slovenian or Croatianspeaker
* Confident Englishcommunication skills
* Customer-oriented mindset with strong problem-solving abilities
* Comfortable working with digital platforms and electronic devices
* Detail-oriented, reliable, and professional approach
Why Sofia?
Sofia offers a growing international business environment, affordable living, vibrant culture, and strong career opportunities — making it an excellent destination for professionals ready to take their next step abroad.
Interested? Send your CV to:
giuliano.cani@cbtalents.org
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