The CompanySunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.From the Sunset Hotels & Resorts division, we are seeking a passionate and service-drivenGuest Service SupervisorforMETT Milan Torre Velasca,our newResidences & Suitesproject located in the iconic Torre Velasca, right in the heart of Milan.The RoleReporting to the Front of House Manager, the role is responsible for overseeing daily front-of-house operations, ensuring a seamless, efficient, and personalized experience for every guest. The position also involves leading the front-of-house team, maintaining the highest service standards, and acting as a key point of contact for guest needs, requests, and issue resolution.Main responsibilitiesSupport the Front of House Manager in managing front office operations in line with brand standards.Lead and supervise the front-of-house team during shifts.Ensure smooth handling of check-in, check-out, reservations, and guest communications.Monitor financial and administrative activities, including billing and cash handling.Drive guest satisfaction through proactive service and effective issue resolution.Promote upselling and maximize revenue opportunities.Coordinate closely with Housekeeping and other departments.Maintain high standards of presentation, cleanliness, and safety.Oversee guest flow, arrivals, and personalization services.Ensure compliance with safety procedures and operational standards.QualificationsMinimum 5 years' experience in front of house operations, ideally in luxury or 5-star hotels.Degree or qualification in Hospitality Management is preferred.Fluency in Italian and English, additional languages are a plus.Strong leadership, organizational, and problem-solving skills.Passion for delivering outstanding guest experiences.High attention to detail and ability to thrive in a fast-paced environment.Proficiency with PMS systems and MS Office.Excellent problem resolution skills along with outstanding communication and active listening skills.Solid knowledge of PMS systems and front office operations.BenefitsCompetitive Salary.Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.You can learn more about our company: &