About this role
Job Description:
We are seeking a Technical Sales Support Engineer to join our team.
* This role involves providing comprehensive pre-sales technical support to customers, including understanding their requirements and addressing technical queries during client negotiations.
* You will also be responsible for developing and refining pre-sales training materials, as well as delivering both online and offline technical training to clients.
Key Responsibilities:
* Pre-Sales Technical Support: Understanding customer requirements and providing comprehensive technical support, collaborating with the sales team during client negotiations, clarifying customers' technical issues, and developing pre-sales training materials.
* During-Sales Technical Support: Enhancing training materials related to installation processes, providing relevant training to clients, and offering on-site guidance during installation.
* Post-Sales Technical Support: Addressing technical quality issues raised in customer complaints, resolving product usage, maintenance, and replacement queries, and improving post-sales operation and maintenance training materials.
* Internal Technical Support: Providing technical and quality training to internal employees in Europe as required.
Required Skills and Qualifications:
* Proficiency in English and Italian languages.
* Understanding of operational principles, functions, installation processes, and knowledge of key products such as photovoltaic storage systems, inverters, batteries, and brackets.
* At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
* Exceptional interpersonal skills and strong passion for cross-functional collaboration in support of the sales department.
* Location requirement: within 1-2 hours away from Bologna.
About Us:
We are a world-leading rooftop PV company providing integrated rooftop PV solutions powered by whole lifecycle management technology. Our product portfolio includes solar modules, storage, solar inverters, and other components, committing to being the global leader in smart PV energy solutions.