Overview
Are you curious about where your career in operations might take you? Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote work setup in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab & Delhi. This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units. Key functions of the role include: working cross-functionally with operations and risk management, driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences.
Key responsibilities
* Supervise, coordinate, and direct the activities of RCO staff.
* Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting/achieving targets, delivering process improvements, ensuring road mapped project execution (and identifying new ones), and focusing on the people development of their team.
* Recommend and implement changes to processes and work methods. Innovate and design new or improved processes to support the business needs.
* Identify trends in team performance and recommend/implement changes to constantly raise performance levels.
* Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, and service level agreements.
* Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators.
* People development: develop the career and skills of investigator teams through continuous feedback loops. Set up governance mechanisms on people processes. Engage people, identify training needs, up-skill, create a roadmap based on improvement areas and career aspirations, track adherence, and work towards a succession plan within the team.
Basic Qualifications
* 4+ years of operational and/or retail management experience.
* 2+ years of team management experience.
* Bachelor's degree.
* Extensive relevant industry experience, 4+ years across Operations, Risk, Fraud investigations, etc.
* 3+ years of team management experience.
* 4+ years of operation management and compliance experience; experience using data to influence business decisions.
* Proven track record of leading people with consistent performance.
* Exceptional operational, managerial, analytical, and interpersonal skills.
* Proven experience across risk/compliance management & fraud with a track record of driving change and innovation.
Preferred Qualifications
* Knowledge of Microsoft Office products and applications (especially MS Excel, Word) at an advanced level.
* Experience in operational excellence using Six Sigma methodologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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