Job Title: (Senior) Customer Success Manager Italy, Macerata Company: Aufinity Location: Macerata, Italy Job Category: Other EU work permit required: Yes Job Reference: 3147576622643675136337163 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission: Responsible for Italian customers, managing communication, introducing innovative payment processes for car dealer groups and other industries, training operational managers on product usage (remotely/on-site), identifying and resolving onboarding issues, upgrading solutions for existing clients, and continuously improving products and processes through close customer contact. Your Profile: At least 5 years of experience in digital (multi) project management with proven successful projects. Structured, organized work style, capable of managing multiple tasks under stress. Clear and confident communication at C-level, even in tense situations. Willing to travel to customers. Native or bilingual in Italian, proficient in Business English, and eager to work in a fast-paced environment. Experience in automotive or software sectors is a plus but not mandatory. Why us? Opportunity to be part of one of Europe's most exciting FinTech scale-ups. Extensive training and development opportunities. Open, transparent corporate culture where ideas are valued. Possibility of remote work. Monthly team events focused on team spirit and fun. About Us: Aufinity, based in Cologne, is a pioneering FinTech scale-up in digital payment solutions for the automotive sector. Since 2018, we have developed bezahl.de, a comprehensive platform for digital payment management in automotive trade, streamlining payment processes, saving costs, and enabling fully digital payments including large sums for car dealership groups. J-18808-Ljbffr