Job Overview
At Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel – through intentional, joyful and deeply human moments of care. The Spa Manager plays a key role in embracing the Auberge "Joy of Wellbeing" concept, embodying the fundamentals of cultivating joy with consistency, care, and pride. In the role of Wellbeing Manager you will be inspired to lead with intention supporting your team and peers in delivering exceptional, heartfelt service.
Responsibilities
Act as a brand ambassador for Collegio alla Querce, Auberge Collection, embodying the brand's values through leadership, presence on the floor and a commitment to team engagement, fostering a culture of pride, consistency and genuine care.
Plan all aspects of wellbeing experiences' delivery and execution.
Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary.
Show solid knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
Support all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising.
Handle guest complaints or problems immediately, ensuring guest satisfaction; communicate all of the above to management to ensure communication to all necessary departments.
Provide daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office, incorporating justifications of performance, proposals and recommendations to optimize financial performance.
Liaise with the hotel Sales and Marketing department to understand the spa's annual marketing plan; coordinate all promotional activities, PR and events in line with the marketing plan.
Aim to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures.
Qualifications
A minimum of three years experience in the same role within a luxury hospitality environment is a requirement.
Wellbeing and guest oriented with the ability to provide the ultimate experience for guests.
Experience with developing financial budgets for a spa.
Ability to monitor and drive the spa performance through set KPI's.
Ability to inspire, empower, retain and develop the team.
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