Ph3Overview /h3pThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling. /ppbPURPOSE /b /ppThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling. /ppbRESPONSIBILITIES /b /ph3SERVICE AND SALES /h3ulliMeet and exceed individual and store sales and other commercial KPIs /liliThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction /liliProvide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling /liliFollow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client /liliBe efficient in following-up and delivering after-sales services to our clients /liliContribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required /liliFollow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines /liliFoster teamwork and a positive work climate /li /ulh3CLIENT ENGAGEMENT /h3ulliBuild meaningful relationships with clients /liliWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases /liliCapture new luxury clients to grow the individual and store client book with a commercial objective mindset /liliDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests /li /ulh3KNOWLEDGE AND EXPERIENCE /h3pA proven track record in delivering sales and exceeding targets /ppPrevious experience in Clientelling /ppA strong interest in fashion, art, and culture /ppStrong product knowledge and good understanding of store retail operations /ppUnderstanding of competitor products /ppExperience in working as part of a team /ppFluent in local language; English proficiency is desirable /ppOther language knowledge is desirable /ph3Details /h3ulliSeniority level: Mid-Senior level /liliEmployment type: Full-time /liliJob function: Consulting, Information Technology, and Sales /liliIndustries: Retail /li /ulpWe’re unlocking community knowledge in a new way. Experts add insights directly into each article. /p /p #J-18808-Ljbffr