Our client is a multinational company specialized in the medical devices sector. To implement the internal staff, he commissioned us to search for a product / project manager. The sought candidate will be involved in the development of software for dialysis machines and the management of related projects. About the role As a Product / Project Manager, you are the primary point of contact for our Italian customers during the implementation projects and in the context of major upgrades of the software. In this role, you perform the initial onboarding of customers, actively manage the project and assure a successful implementation of the software. You will report to the Country Manager Italy and will work closely together with the Digital Solutions team to improve the product and identify new opportunities based on lessons learned during the projects. At the end of each project, you ensure a smooth transition of the customer to the support team. What you’ll do Pre-sales support (20%) Give product demonstrations and sales presentations, discuss solution architecture with the customer and R&D team afterwards Project Management and Functional Implementation Services (60%) Onboarding new customers Project planning and management Coordinating technical tasks performed by technical specialists (server installation, testing of integrations, …) Coordinating technical tasks performed by local dialysis technicians (connecting dialysis machines to network, …) Providing training to end users Implementing and validating the workflows Provide support and guidance before and during go-live Aftercare the first weeks after the go-live Coordinate transition to support team (if applicable) Provide feedback to product management Customer success/