Job Details:
Position: IT Support Technician L1 (On-site)
Role Type: Full-Time Freelance Contractor
Working Days: 5 Days in a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years as IT Support.
Site Address: Modena, Italy (On-Site)
Languages required: English (B2), Italian (B2)
Responsibilities:-
* Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
* Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
* Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
* Provide first/second-level contact and problem resolution for customer issues.
* Work with vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
* Should have basic knowledge of the Mac operating system, to support Apple pc users.
* Install, upgrade, support, and troubleshoot printers, and computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, and printers.
* Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.