PpstrongFreelance Global Service Delivery Manager - 6-12 Month Contract /strong /ppWe are looking for an experienced strongService Delivery Manager /strong to join our client on a strong6-12 month freelance contract /strong. This is a fantastic opportunity to play a key role in shaping and strengthening their global service delivery function, ensuring smooth collaboration between internal teams and external vendors while driving service excellence across the business. /ph3Contract Details /h3ullipstrongDuration: /strong 6-12 months (freelance contract) /p /lilipstrongLocation: /strong Travel required to strongParma, Italy /strong (on-site presence during key phases) /p /lilipstrongStart Date: /strong ASAP /p /li /ulpThis role will require strongregular travel to Parma, Italy /strong, with flexibility on-site as needed. /ph3Key Responsibilities /h3ullipLead and develop the service delivery function to align with evolving business needs. /p /lilipOversee the end-to-end delivery of IT and digital services, ensuring efficiency, compliance, and high customer satisfaction. /p /lilipFoster a culture of strongservice governance /strong and continuous improvement. /p /lilipCollaborate with internal stakeholders and external partners to ensure resources are allocated effectively. /p /lilipMonitor performance against SLAs and KPIs, driving corrective actions where necessary. /p /lilipAnalyse third-party and internal processes, creating strategies for optimisation. /p /lilipPrepare and present performance reports to leadership, highlighting achievements and areas for improvement. /p /lilipLead service delivery meetings with vendors and internal teams. /p /li /ulh3Ideal Profile /h3ullipProven experience in strongService Delivery Management /strong within a global organisation. /p /lilipStrong knowledge of strongSLAs, KPIs, XLAs /strong, and ITIL-based processes. /p /lilipUnderstanding of strongService Desk, Infrastructure Operations, and AMS services /strong. /p /lilipExcellent communication and stakeholder management skills. /p /lilipRelevant certifications (e.g., strongITIL /strong) would be an advantage. /p /lilipAbility to operate in international, multicultural environments. /p /li /ulpIf you're a Service Delivery professional who thrives in dynamic, global environments and you're open to working in Italy, we'd love to hear from you. /p /p #J-18808-Ljbffr