Operations & Maintenance Manager, Maintenance Manager, Operation Manager, IT & Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator / Secretary, Process Engineer, Backoffice Administrators
Job Purpose Statement
* Manage the setup of O&M contracts and other service contracts for site(s) and regions, covering personnel, operations, service, quality, finance, subcontracts, and variations.
* Manage stakeholders up to senior management at both customer and Vanderlande.
* Continuously develop the Vanderlande (SBS) Service proposition worldwide.
* Create and steer business investments with customers for the next 1-10 years.
* Support the startup of new onsite teams.
* Develop and professionalize the site-based service teams worldwide.
* Manage incidents (external & internal).
Qualifications and Abilities
* Minimum 10 years of international service management experience.
* Entrepreneurial mindset, people management skills, and excellent communication skills to develop long-term relationships with suppliers and customers.
* Background in automated handling systems, capital goods industry, or system integration; understanding business criticality.
* Experience working with third-party service providers and subcontractors.
* Knowledge of service contracts is advantageous.
* Strong customer focus and service-oriented attitude.
* Excellent verbal and written skills in English; proficiency in local language is preferred.
* Willingness to travel globally and relocate temporarily if needed.
* Drive for continuous improvement, commercial mindset, and project management skills.
* Ability to build and lead teams.
* Availability for regular worldwide travel, including to headquarters.
Responsibilities
* Ultimate responsibility for maintenance and operations performance across all site(s).
* Participate in global audit programs.
Key Activities
* Assist in preparing and setting up service contracts.
* Manage service contracts, including staffing, operations, quality, finance/P&L, and customer contact.
* Handle problem solving and troubleshooting.
* Report to customers and communicate with headquarters in the Netherlands.
* Control costs, warranty issues, and budgets.
* Manage contracts with subcontractors and customers.
* Improve maintenance methods.
* Prepare weekly and monthly reports.
* Ensure health, safety, and environmental standards on site.
Work Pattern
Full-time hours with availability for major escalations and worldwide travel.
Core Competences
* Organizational sensitivity
* Leadership focused on teamwork
* Customer orientation and service provision
* Relationship maintenance
* Systemic thinking
* Strategy development and implementation
* Perseverance
* Safety leadership
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