Loacker is looking for an enthusiastic manager committed to customer satisfaction, people leadership, and passionate about improvements.
You will be responsible for developing, continuously improving, and delivering high standards of customer and sales support, working with a team that cares about our international partners worldwide.
Your Tasks
* Empower and engage the Customer & Sales Support team (9 people)
* Deliver excellent services
* Manage relationships with international distribution partners
* Strategically develop processes and technology to achieve key service outcomes, driving change and digitalization
* Finalize automation of order-to-cash operations and activate the inside sales team
* Support and implement long-term projects
* Ensure transparent and efficient information flow between external and internal customers
* Identify and lead continuous improvement projects
* Collaborate closely with internal and external stakeholders
Your Profile
* Ideally 5-10 years of professional experience in customer service
* Leadership, management skills, enthusiasm, and positive attitude
* Hands-on mentality with high goal- and output-orientation
* Excellent analytical and problem-solving skills
* Strong organizational skills with the ability to prioritize and attention to detail
* Excellent communication, negotiation, and networking skills
* Experience in an international business environment, capable of handling different cultures
* Ability to collaborate across all organizational levels and functions
* Computer skills including MS Office, SAP, CRM (preferably Dynamics), SharePoint, and BI
* Language skills: Fluent English required; German or Italian is a plus
What We Offer
* An exciting role with diverse tasks and responsibilities
* A highly motivated team
* Structured onboarding to ensure quick and successful integration
* A friendly, collegial work environment committed to shared goals
* A family-owned, international company caring for people and the planet
* Work location in Bolzano with options for home office
Location: Bolzano
If this sounds like you, we look forward to your online application in English.
What awaits you
* An international, family-owned company
* Support for professional and personal development via a dedicated platform
* A structured, detailed onboarding process
* Company restaurant with healthy cuisine
* Flexible working hours and home office options (if applicable)
* And plenty of crispy wafers...
Goodness is a choice
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