Join to apply for the Retail Manager role at The Level GroupJoin to apply for the Retail Manager role at The Level GroupGet AI-powered advice on this job and more exclusive features.We are looking for an experienced and passionate Retail Manager to lead and drive the performance of our store network. You will play a key role in shaping the retail strategy, enhancing customer experience, and ensuring that each store aligns with the brand's values and business objectives. You will be responsible for the commercial success of the stores, ensuring sales targets, operational excellence, and brand standards are consistently met across the network.What you’ll do:Oversee the retail store network and ensure it is effectively and strategically managed in all its componentsMonitor store performance through constant analysis of key KPIs and budget tracking, aiming to reach business targets and promote store growthImprove and maintain the visual image of stores and the performance of staff to ensure a premium customer experienceGuarantee proper product supply and smooth execution of company procedures across all storesLead the recruitment, coordination, and training of store personnel, fostering talent development and internal growthEnsure strong clienteling activities and the development of a loyal customer baseAct as a key liaison between headquarters and the store network, ensuring alignment and smooth communicationDrive digital integration in stores, identifying and promoting tools and technologies that enhance store performance, omnichannel experience, and customer engagementCollaborate cross-functionally with Buying, Visual Merchandising, HR, and Operations to support business objectivesConduct regular store visits to coach local teams, verify operational execution, and support business opportunitiesSupport new store openings and retail expansion plansWhat we’re looking for:Minimum 5 years of experience in multi-store retail management within the fashion/luxury industryProven track record in driving sales, developing high-performing teams, and enhancing customer experienceStrong leadership, interpersonal, and communication skillsAnalytical and KPI-driven mindset, combined with hands-on executionSolid understanding of digital tools and their application in a retail environment (clienteling apps, omnichannel platforms, performance dashboards)Fluency in Italian and English (written and spoken); other languages are a plusAvailability to travel frequentlyWhat we offer:Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offersLearning Development Programs: continuous learning experience with TLG University and The Breakfast Club projectsBe part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environmentSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDistribution and SalesIndustriesRetail Apparel and Fashion and Business Consulting and ServicesReferrals increase your chances of interviewing at The Level Group by 2xSign in to set job alerts for “Retail Manager” roles.Floor Manager - Max Mara Flagship Store - MilanoStore Manager - Full time - Milan - Corso VercelliRegional retail operation manager(A07819)District Operations Manager - North ItalyWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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