JOB DESCRIPTION Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac operating system, to support Apple pc users. - Install, upgrade, support and troubleshoot for printers, computer hardware. - Performs general preventative maintenance tasks on computers, laptops, printers. - Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. - Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. - This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. - Bachelor’s Degree or equivalent in Computer Science or related field. - CompTIA A, Microsoft Certified Professional (MCP) or better. - Minimum of 2-3 years of IT experience. - Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. - Proven analytical, troubleshooting and problem-solving skills. - Proven ability to multi-task, effectively determine priorities and meet SLA’s. - Excellent communication relationship-building and internal customer service skills. - Adaptable and flexible in a fast-changing industry and work environment. - Willing to work off-hours and weekends when required for projects or emergency support. Job Types: Full-time, Contract Contract length: 12 months Salary: Up to €2,800.00 per month Ability to commute/relocate: - Massa, Toscana: Reliably commute or planning to relocate before starting work (required) Experience: - IT Support: 3 years (required) Language: - Italian B2/C1 (required) Work Location: In person