PpAcne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business. /p pWe are looking for a Full‑time Client Advisor for our Serravalle Outlet Store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage. /p h3CULTURE OF COLLABORATION /h3 pWe firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences. /p h3WHAT YOU WILL DO /h3 pYour main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting‑edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by: /p ul liManaging and executing omni channel services /li liWelcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best‑in‑class client experience /li liAchieving sales, conversion, and clienteling targets /li liUpholding administrative procedures and skillfully managing our inventory /li /ul h3WHO YOU ARE /h3 pYou have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team. /p h3Specific personal qualities for this role: /h3 ul liInterpersonal and communication skills to provide excellent service and build strong relationships with customers /li liAbility to identify customer needs, cross‑sell products, and close sales to achieve individual and store sales targets /li liResponsive with an ability to resolve customer concerns or issues in a professional manner /li /ul h3Specific experience and knowledge for this role: /h3 ul liPrevious customer‑facing role within the retail or hospitality industry /li liProven ability to drive sales and exceptional customer service /li liCustomer relationship management (CRM) and clienteling /li liFluent in English, which is a prerequisite for this position (and additional languages based on the market requirements) /li /ul pWhat matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. /p pWe may perform background checks for this position. /p /p #J-18808-Ljbffr