Excellence in Waterproofing, Roofing and Surfacing Technology
The Brand Coordinator position is dedicated to ensuring that brand information and product data are accurately and consistently entered and maintained across various systems. The individual will collaborate with various teams to execute private label management, direct fulfillment priorities, manage projects, and implement brand strategies.
Responsibilities
* Data Entry and Management: Collecting and updating product & customer information (orders, descriptions, pricing, etc.) into ERP & CRM databases
* Customer Experience: Ensure the customers have a positive interaction, from pre-purchase awareness to post-purchase support
* Project Management: Supporting brand-related projects by managing timelines, coordinating resources, and ensuring timely delivery from various team members
* Collaborate: Forecasting, demand planning, customer segmentation, improve sales strategies, and operational efficiency
* Data Verification: Checking the accuracy and completeness of product data, including identifying and correcting errors
* System Integration: Collaborating with different teams to ensure seamless integration of data across various systems
* Communication: Communicating with internal teams, private label customers, and external vendors regarding product data and brand requirements
* Problem Solving: Addressing any issues related to data accuracy, brand consistency, or system functionality
* Brand Compliance: Ensuring all product information and content align with brand guidelines, standards, and messaging across all touchpoints
* Content Creation: Developing and maintaining product descriptions, images, and other content that accurately reflects the brand and product
* Creative Thinking: Ability to develop new ideas and approaches to brand promotion and understanding marketing principles, strategies, and tactics
* Marketing Support: Assist with the development and implementation of marketing campaigns
* Assist in tracking key performance indicators (KPIs) to measure the effectiveness of Customer Experience initiatives and identify areas for further improvement
* Demonstrate a ‘continuous improvement' mindset, by seeking and accepting feedback, challenging constructively, and adjusting in a positive manner
* Contribute to enhancing customer experience by providing department feedback and improvements
Qualifications
* A bachelor's degree, and approximately 3 years of previous experience in project management, customer onboarding, order entry, customer service, business or equivalent combination of education and experience
* Proficient in computing skills such as Microsoft Office (Excel, Outlook, Word), Dynamics CRM, and Business Central ERP order processing systems, or similar
* Ability to work independently and as part of a team
* Strong organizational skills, attention to detail, time management, and the ability to manage multiple projects simultaneously
* Strong “customer first” mindset, and well-developed customer service skills to ensure we deliver an outstanding customer experience
* Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers
* Proven ability to address interpersonal conflicts and issues with personnel across management, sales, marketing, technical, finance, IT, scheduling, production, and shipping departments in a professional manner.
* Willingness to learn, attention to detail, active listening skills, problem-solving skills, and a team-oriented mindset
* Dependable transportation and punctual attendance are required
Company Description
Kemper System America, Inc. is a leading manufacturer of cold liquid-applied resin systems for plaza waterproofing, green roofing, cool roofing, historic restoration, and waterproofing of various surfaces. Kemper System focuses on state-of-the-art products with a significant content of renewable resources, providing safe and odor-free solutions for a variety of applications. Our waterproofing systems are trusted by renowned buildings across the United States, with a global presence spanning manufacturing plants in Germany, Italy, and the US.
As a multinational corporation, Kemper System expects its employees to behave, dress, and present themselves in a way that aligns with this principle inside and outside of the organization.
* Opportunities for career advancement through new roles, training, and education
* Competitive salary and potential annual bonus based on company performance
* Comprehensive benefits package, including fully paid health, dental, and vision
* Company funded Health Savings Account (HSA)
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