Success Plan Manager - SAP Academy for Services & Consulting - Italy (Hybrid)
Role Overview
As a Success Plan Manager, you will support customers in adopting, optimizing, and realizing value from SAP solutions such as SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to translate customer business objectives into structured success activities, support outcome‑driven success plans, contribute to governance, and collaborate across delivery, architecture, and adoption teams.
Responsibilities
* Translate customer business objectives into structured success activities.
* Support outcome‑driven Success Plans aligned to customer priorities.
* Contribute to governance, cadence management, and value discussions.
* Collaborate across SAP delivery, architecture, and adoption teams.
* Apply SAP Success Plan methodology consistently and at scale.
What You’ll Do (Academy Program)
* Complete a structured 12‑month learn‑and‑apply academy program.
* Participate in classroom learning, simulations, and real‑customer engagement scenarios.
* Support execution of Success Plans under guidance of experienced managers.
* Assist with development, maintenance, and updates of customer success documentation.
* Prepare materials for governance meetings, including quarterly reviews and steering sessions.
* Support tracking of adoption milestones, consumption indicators, and value realization inputs.
* Participate in proactive risk identification and escalation preparation.
* Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams.
* Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
* Contribute to continuous improvement of engagement quality and customer experience.
Expectations and Tasks
* Support executive‑level customer relationships built on trust and consistent delivery quality.
* Ensure disciplined planning, execution, and follow‑up across all Success Plan activities.
* Provide clear, concise, value‑based executive communications and reporting.
* Coordinate internal SAP stakeholders to ensure clarity of roles and responsibilities.
* Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes.
* Uphold SAP standards for service quality, governance, and customer engagement excellence.
Qualifications
* STEM degree or equivalent technology experience.
* 1–3 years as a Functional/Technical Consultant or in project management.
* Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
* Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
* SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
* Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
* Ability to translate business needs into technical/functional requirements and practical roadmaps.
* Strong communicator and relationship builder; customer‑facing with enablement skills and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.
* Fluency in English and Italian mandatory.
Team & Academy
The Success Plan Manager is a core role within SAP Customer Services & Delivery, working closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The 12‑month SAP Next Gen Academy for Services & Consulting offers classroom learning and role‑focused rotations, building a strong foundation in consulting, project management, technical, and solution support to prepare candidates for success.
Equal Employment Opportunity Statement
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail to Recruiting Operations Team: .
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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