PMain duties and responsibilities /pulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulpMain KPIs /pulliNumber of refunded transactions /liliRefunding mistake ratio /li /ulpReporting and collaboration /pulliReporting line: Manager /liliMainly cooperates with: Peers at same and other Refund /liliQuality Assurance /liliProcessing /liliRefund Security Manager /liliMerchants’ staff /liliSales organization /li /ulpBackground and Education /pulliHelpful: a commercial background /liliHelpful: experience in face to face customer contact /liliHelpful: experience in managing tills /liliHelpful: airport, retail or front office experience /liliHelpful: customer service experience /li /ulpSpecific skills and knowledge /pulliMust be fluent in English. /liliOther helpful languages in order of relevance: Chinese, Russian, Arabic /liliMust be dedicated to service and customer satisfaction /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliMust be nimble but thorough /li /ul