PAcquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager. As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences. /ph3Role /h3pThe Concierge is responsible to deliver bespoke, top-tier tailored services to the client’s personal preferences and lifestyle. This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high-end experiences and ensuring every detail is meticulously handled. /ph3Responsibilities /h3ulliActing as the main point of contact, available 24/7 /liliAnticipating client needs and build strong, trust-based relationships /liliPlanning and selling tailored high – end experiences with an in-depth knowledge of Venice /liliAssisting with the organizing of on-site events and ensuring their successful execution /liliEnsuring accurate quotations for services and obtaining client authorization /liliManaging invoices and coordinating with the Accounting Department /liliExpanding the supplier network and local specialists /liliSupporting the Operations Department in the formality procedures (if needed) /liliManaging information in compliance with GDPR regulations /li /ulh3Requirements /h3ulli5+ years of experience as Concierge /liliDeep knowledge of Venice and its surrounding areas /liliExceptional communication, discretion, adaptability, problem-solving and attention to detail /liliEmotional intelligence and ability to anticipate and exceed client needs /li /ulh3Locations /h3pIf you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team. Apply now and be a part of our commitment to excellence! Contract and remunerations will be determined according to the profile. /ph3How to apply /h3pSend your CV and a cover letter to /p #J-18808-Ljbffr