Hotel Operations Manager (m/f/d) - New Opening
Join to apply for the Hotel Operations Manager (m/f/d) - New Opening role at Ruby.
Responsibilities
* Lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
* Ensure effective duty and holiday schedules as well as smooth work processes; think “out of the box” and critically question existing processes
* Take charge of daily operations, roll up your sleeves, actively join in, lead briefings, and demonstrate what exceptional service truly means
* Live the Ruby Spirit and ensure execution of internal styles and quality standards
* Support the Hotel Manager in recruiting the best talents and build a strong team
* Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
* Ensure order and compliance with HACCP, occupational safety, fire protection, and other legal regulations
* Monitor guest feedback, concerns or complaints and respond with creative and charming solutions to ensure guests feel at home and want to revisit
Qualifications
* Completed professional training in the hotel industry and/or a degree in hospitality or business administration
* Experience in an operational leadership role or similar position in lifestyle hospitality or gastronomy
* Good knowledge of POS, PMS, and business management
* A motivating and charismatic leader; authentic and loyal, both a team lead and team player
* A warm and welcoming personality with strong communication skills
* A knack for charming guests with a hands-on mentality
* Fluent in Italian and English
What’s in it for you? That’s how we groove
* Ruby personality: bring your style, smile and ideas to work
* Better together – team events and a collaborative culture
* F&B privileges and staff benefits (e.g., Ruby F&B-Credit)
* Mobility allowance; potential for additional cash through talent scouting, positive reviews and a bonus agreement
* Training, coaching, and mentoring to grow with Ruby
* Lean Luxury culture: innovative, paperless, cashless, and more
Diversity, Equity & Inclusion
We believe that you can love who you want to, can choose your pronouns, and should be proud of your heritage and culture. You don’t have to justify your religion or world view. You are good, just as you are, and make our team and Ruby’s diversity unique.
We can’t deal with isms. Racism, sexism, heterosexism, antisemitism, and similar isms are not tolerated here.
If you want to know what to expect, listen to Ang from our cluster in London. Get to know our People & Culture Team. Any questions about our pitch? Contact or .
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Hospitality
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