PbLocation: /b Bologna, Italy (Hybrid) /ppbType: /b Full-time /ppbr/ppbWho We Are /b /ppAt bHitachi Construction Machinery Europe (HCME) /b, we design and manufacture one of the world’s most extensive ranges of hydraulic excavators—from compact one-tonne units to colossal 780-tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications. /ppBut at HCME, we believe we build bmore than machines /b. /ppWe build bthe future of construction /b. /ppAs part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond. /ppbr/ppbOur Values /b /pullibHonesty Sincerity /b – The foundation of every interaction. /lilibEnvironmental Respect /b – Protecting the world we help shape. /lilibSocial Responsibility /b – Valuing people, culture, and community. /lilibReliable Leadership /b – Agreed is agreed. We stand behind our commitments. /li /ulpbr/ppbYour Mission /b /ppAs a bProduct Support Engineer /b for the Italian market, you will play a bcentral role /b in ensuring dealer and customer satisfaction. Your expertise will drive the quality of our technical support, field assistance, and warranty decisions—helping elevate machine performance, strengthen customer confidence, and reinforce Hitachi’s reputation for excellence. /ppYou will work closely with cross-functional teams and operate as a trusted bridge between HCME, our dealers, and our customers. /ppbr/ppbWhat You’ll Be Doing /b /pulliDeliver high-level btechnical support /b to dealers across Italy, handling inquiries with clarity and precision. /liliDiagnose and troubleshoot complex issues while guiding dealers and Sales teams with timely and accurate solutions. /liliProvide btechnical training /b on existing and new products for dealers, end-users, and internal teams. /liliEvaluate, analyze, and settle bwarranty claims /b from multiple territories. /liliCommunicate updates on new products and coordinate technical modifications when needed. /liliOffer structured feedback to the factory to support bfuture product enhancements /b. /liliConduct occasional bon-site field support /b when required. /liliTravel regularly between Bologna, Amsterdam, and—when needed—our global headquarters in Japan. /li /ulpbr/ppbWhat You Bring /b /pulliEngineering background (Mechanical, Mechatronics, or similar). /liliStrong communication skills and a genuine desire to support customers. /liliProfessional proficiency in bItalian and English /b. /liliAvailability for occasional travel across Europe and to Japan. /li /ulpbr/ppbNice to Have /b /pulliExperience with bhydraulic systems /b, combustion engines, or electrical powertrains. /liliFamiliarity with bwarranty processes /b and managing/supporting a European dealer network. /li /ulpbr/ppbWhat We Offer /b /ppA dynamic international environment, opportunities for professional growth, and the chance to become part of a company shaping the future of construction technology. /ppbr/ppbReady to Apply? /b /ppWe’d love to hear from you. Click bApply Now /b and take the next step in your career. /ppAt HCME, we’re committed to building a diverse and inclusive workplace—beveryone is welcome /b. /p