TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support,
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TVS SCS is actively looking for an expert Engineer VR03 to join its team. The company employs experienced professionals who are dedicated to providing world-class IT solutions.
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As a Engineer VR03, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems.
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If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.
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Tasks
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Engineer VR03 Job Descritpion
\nDW IT infrastructure Level 2 operations Profile\n
Responsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment, with a strong focus on stability, security, and standardization.
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The role acts as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with Group IT standards
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This role works closely with Service Desk, Field Services, global infrastructure teams, and external vendors, ensuring high‑quality service delivery across end‑user and site infrastructure components.
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Key Responsibilities
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- Act as L2/L3 escalation point for incidents and service requests related to EIT infrastructure.\n
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- Diagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact.\n
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- Perform advanced troubleshooting, root cause analysis (RCA), and implement permanent fixes.\n
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- Ensure proper incident, problem, and change documentation in ITSM tool\n
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\nInfrastructure & EIT Technologies\n
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- Support and maintain EIT‑related infrastructure components, including:\n
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- LAN / Wi‑Fi / WAN connectivity at sites\n
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- Deep knowledge on PC management (deployment tools, troubleshooting and inventory documentation)\n
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- Print services (e.g. Follow‑Me / MyQ / Ricoh environments)\n
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- Identity and access components (AD / Entra ID integration where applicable)\n
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- Endpoint and local site services supporting Digital Workplace\n
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- Ensure compliance with Group standards, security policies, and architecture guidelines.\n
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\nProblem, Change & Continuous Improvement\n
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- Drive problem management activities and contribute to trend analysis.\n
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- Participate in change management (assessment, implementation, validation).\n
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- Identify opportunities for standardization, automation, and service improvement.\n
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- Support migrations, decommissioning of legacy solutions, and rollout of new group solutions.\n
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\nProject & Transformation Support\n
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- Contribute to infrastructure and Digital Workplace projects (e.g. network standardization, printer fleet modernization, endpoint management initiatives).\n
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- Support pilots, deployments, and transition to operations.\n
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- Collaborate with global and regional teams to ensure consistent implementation.\n
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\nVendor & Stakeholder Collaboration\n
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- Coordinate with external service providers and vendors (e.g. network, print, workplace partners).\n
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- Act as technical counterpart during escalations.\n
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- Provide clear technical communication to IT and business stakeholders.\n
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\nDocumentation & Knowledge Management\n
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- Create and maintain technical documentation, SOPs, HAM, SAM and knowledge articles.\n
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- Support knowledge transfer to L1.\n
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\nQualification requirements\n
Education/professional experience
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- Experience in business support, IT support, IT engineering or IT consultant.\n
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- Basic or Medium experience* in operations within a given field of IT\n
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- Bachelor degree of engineering, information management or business administration\n
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\nAdditions / Details\nMNC experience, ITIL certificate, international IT related certificate or higher education diploma will be plus\n
Professional and/or project management competencies
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Basic-level or Medium-level* experience in the fields of competence:
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- Task-specific IT technology competence\n
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- Quality management & Compliance\n
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- Data protection & IT security\n
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- IT service management\n
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- Risk management\n
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\nLanguages required:\n
Native\nItalian mandatory