StrongR-195010 Clinic Manager – Ospedale Veterinario I Portoni Rossi (BO) (Open)br/br/ /strongstrongLocation: /strong Zola Predosa (BO), Italybr/br/strongCompany Overview: /strong AniCura is a leading family of veterinary clinics specializing in the medical care of pets. With over 500 locations across Europe, AniCura provides modern, high-quality veterinary services. Each year, AniCura’s 13,000 passionate veterinarians care for three million pet patients. Since 2018, AniCura has been part of Mars Veterinary Health, a family business focused on veterinary care.br/br/strongJob description: /strong The Clinic Manager is responsible for the smooth operational running of the clinic, driving delivery of the business strategy alongside associates' fulfillment and engagement.br/br/The Clinic Manager also leads the client care and administrative teams, empowering the entire clinic to deliver an exceptional client experience.br/br/The Clinic Manager conducts the job in accordance with the Five Principles, the company's policies, and legislation.br/br/strongReporting and Cooperative Relations:br/br/ /strongulliDirect reporting line into Practice Manager/Medical Director /liliClose cooperation with Regional Team, central country team, and group functions /liliLine Manager for client care and administrative associatesbr/br/ /li /ulstrongKey Tasks and Responsibilities /strong:br/br/strongClient Servicebr/br/ /strongulliResponsible for providing consistent high-quality care and exceptional service to pets and clients to maximize efficiency, productivity, and profitability. /liliCreate a customer-oriented organization with professionalism, care, and compassion. /liliReview customer complaints and act in accordance with AniCura guidelines. Escalate difficult cases or cases requiring medical expertise to the Medical Director and relevant associates in the clinic. /liliEnsure accuracy in customer payments tracking and billing reconciliation. Regularly collaborate with SSC to ensure accurate reporting.br/br/ /li /ulstrongOperational Excellencebr/br/ /strongulliWork alongside the Practice Manager and clinic management to drive and deliver on full-year revenue and profit targets. Understand the profit and loss (PL) accounts; take action to improve areas of KPIs. /liliTake part in periodical business reviews with the Operations team and relevant functional leadership to follow up on clinic KPIs. /liliHelp the Practice Manager and clinic management implement revisions in pricing and monitor cost control. /liliAssist with regular and accurate financial reporting. /liliEffectively create and maintain associates' schedules to meet client needs (communication, changes, etc). /liliEnsure data accuracy in AniCura corporate systems (e.g., Workday, Oracle, etc.) for the clinic. /liliResponsible for arranging daily clinic admin tasks including but not limited to suppliers ordering, clinic cleaning organization, facility and equipment maintenance, etc. /liliIn conjunction with the Practice Manager, act as communications liaison, including holding routine clinic team meetings, sharing business information and messaging to all associates, ensuring they remain informed, engaged, and have opportunities to provide feedback.br/br/ /li /ulstrongLine Managementbr/br/ /strongulliAct as a role model leader and Line Manager, ensuring high engagement and performance in the clinic. /liliLive and exemplify the Great Line Management (GLM) concept within self and team: /liliExecute hiring processes in cooperation with the Talent Acquisition team. Take part in relevant Employer Reputation activities. /liliEnsure newly hired direct reports are fully onboarded. Newcomers have an onboarding plan and regular onboarding progress conversations are held. /liliBe responsible for overall associates' engagement. Ensure the team of direct reports has an annual impact plan and follow through all actions. /liliConduct development and career conversations with direct reports. /liliRun performance conversations with direct reports. /liliExecute dismissal processes with support from Regional PO. /liliEnsure we lead with respect for the Associate Concept, relying on guidance from Five Principlesbr/br/ /li /ulstrongOtherbr/br/ /strongulliOversee all critical non-clinical areas of the clinic, for example, Health Safety (HS), PO, Client Care, Marketing, and Legal. /liliBuild strong relationships with functional Business Partners (PO, Finance, Marketing, etc.). Work together in relevant areas to help deliver the strategy and performance for the clinic and AniCura. /liliResponsible for ensuring that the HS activities are carried out, so far as is reasonably practicable, safely and without risk to health for associates. /liliWork with the Marketing team to coordinate and execute activities, campaigns, social media, and web page work. /liliEnsure compliance with company-wide policies and procedures as well as laws and regulations (incl. GDPR, IT Security policy). /liliTake part in major projects to execute at the clinic.br/br/ /li /ulstrongJob Requirementsbr/br/ /strongstrongEducation: /strong Management engineering degree, or proven equivalent experience.br/br/strongExperience: /strong Previous experience in a client service environment, preferably in a veterinary or health care environment. Proven experience in managing a large team.br/br/strongKnowledge Skills:br/br/ /strongulliKnowledge of the Italian language at advanced/native level; knowledge of English at intermediate level. /liliConfident in the use of IT packages, email, and online internet browsers. /liliStrong communication skills: both written and verbal. /liliHighly organized with the ability to multitask and plan and prioritize effectively in accordance with business needs. /liliProactive and well-organized with an eye for detail. /liliApproachable with excellent people management skills. /liliHigh emotional intelligence. /li /ul #J-18808-Ljbffr