Mercier Consultancy is seeking an Italian Customer Expert to join a leading electronics brand based in Athens' Greece. This role comes with a fully paid relocation package' offering an excellent opportunity to advance your career while experiencing life in a vibrant city. In this position' you will deliver outstanding customer support to Italian-speaking clients' addressing their inquiries' resolving issues' and providing detailed product information. Your dedication will contribute to enhancing customer satisfaction and loyalty for the brand. Responsibilities - Assist customers with product information' troubleshooting' and order management - Resolve customer complaints promptly and professionally to ensure customer satisfaction - Collaborate with internal teams to address product or service issues - Maintain accurate records of customer interactions and transactions - Identify customer needs and provide appropriate solutions or escalate when necessary - Participate in ongoing training to stay updated on product knowledge and customer service best practices Requirements - Fluency in Italian and English' both written and spoken - Experience in customer support' preferably within electronics or technology sectors - Excellent communication and problem-solving skills - Strong customer-oriented attitude with professionalism and patience - Ability to work effectively in a fast-paced and team-based environment - Willingness to relocate to Athens' Greece with fully paid relocation support - High attention to detail and organizational skills Benefits - Competitive Monthly Salary - Monthly Performance Premio - Fully Paid Relocation Package ( Flight' Transfer and Hotel ) - Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Free Greek lessons - And More!