Mission
Supports internal business partners to collect and prioritize business needs and translate business requirements to IT requirements on Material Handling, Planning, and Production processes. He/she also actively participates in solution design, by collecting and formalizing business requirements and ensuring that the outcome is in line with internal client expectations
Main Responsibilities
Demand Management
* Translates Business needs in functional requirements and propose solutions to be implemented
* Evaluates and raccomends the better solution responsive to business requirements and in accordance with Material and Warehouse Management, Quality process guidelines and IT landscape;
* Ensures the level of documentation provided is in line with internal quality standards
* Ensures Change phases (build, test, deploy) are managed along the process according to defined internal procedures and practices, developing solid relations with internal clients and actively involve them in validating solutions.
* Liaise with internal colleagues, both in Italian and Indian Competency Centers, by making sure that needs and requirements are properly addressed
* Coordinates external partners involved in project phases, making sure a high and consistent quality of service is delivered
* Leads and actively participate to Projects Test, Training and Deploy phases
Project Management
* Defines and/or validate the Application deployment project plan, monitor milestones and timing
* Makes sure that project deliverables are issued within expected levels of quality and on-time
* Anticipates criticalities and alerts relevant interlocutors to avoid delays or misalignments in deliverables
* Monitors and controls project activities and communicate status updates to key stakeholders
Continuous Improvement
* Identifies opportunities for improving purchase and quality process efficiency and application support response quality
* Scouting the market for applications and solutions aimed at improving Company processes, in line with Business needs