PpJoin BEST Italia, a fast‑growing company in the financial services sector. We provide debt collection services for banks, lending institutions, telecommunications operators, energy companies, and other mass‑service providers. We actively invest in credit portfolios. /p pBEST Italia is a part of BEST Capital Group - one of the leading debt recovery organizations in Europe, operating in Italy, Poland, Romania, and Bulgaria. /p pThe Operational Director is fully responsible for the revenue‑generating operations of the company, including Call Center, Legal Enforcement, Field Collection, and Operational Back Office. This role carries full accountability for operational performance, efficiency, compliance, and sustainable growth. /p pReporting to: Country Manager /p h3Key responsibilities /h3 h3Business Financial Accountability /h3 ul liFull ownership of operational PL performance /li liDelivery of cash collection targets /li liCost structure optimization /li liCapacity planning and operational scalability /li liPortfolio allocation strategy (Call Center vs Legal vs Field) /li liDevelop and implement a multi‑year operational strategy aligned with country and Group objectives. /li liIdentify automation and digitalization opportunities (RPA, voicebots, AI scoring, workflow engines) /li /ul h3Organizational Leadership /h3 ul liDirect reports include: Call Center Leader, Field Coordination Leader, Operational Back Office /li liThe Operational Director oversees a multi‑layered operational structure and ensures leadership development at all levels. /li /ul h3Performance Analytics /h3 ul liMonitoring and driving KPIs (conversion rate, productivity/FTE, average recovery) /li liContinuous process optimization /li liCollaboration with Finance on forecasting and budgeting /li liBenchmark teams and channels to identify improvement opportunities. /li /ul h3Governance Compliance /h3 ul liEnsuring operational compliance with legal and regulatory standards /li liRisk mitigation and quality control /li liClose cooperation with Legal and Compliance functions /li /ul h3Candidate profile /h3 ul li10+ years of experience in debt collection, NPL servicing, or comparable high‑performance operational environments (e.g., fintech, consumer finance, telecom, BPO) /li liMinimum 5 years in senior leadership managing multi‑level teams /li liStrong financial and analytical understanding (PL literacy required) /li liProven track record of performance improvement and operational transformation /li liAbility to combine relational leadership with performance accountability /li liBuilds strong leaders in the area /li liSets clear standards and enforces accountability /li liRemains calm under pressure /li liMakes difficult personnel decisions when required /li liThinks strategically beyond immediate operational targets /li /ul h3What we offer /h3 ul liKey leadership role within a growing organization /li liHigh level of autonomy and impact /li liStrategic visibility within the Group /li liCompetitive compensation aligned with senior executive responsibility /li /ul pFurther details on the processing of personal data are available on the BEST Italia website. /p /p #J-18808-Ljbffr