Ph3Overview /h3pProduct Design Lead – AI Assistant Conversational UX (Bangkok – Based, Relocation Provided) at Agoda /ppAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels, flights, activities, and more. Our team is diverse and collaborative, based in Asia and part of Booking Holdings. /ph3The Role /h3pThis hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 designers. You’ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations, and help evolve our design culture across the organization. /ph3Responsibilities /h3ulliLead the end-to-end design of AI and chat-based experiences across web and app /liliTranslate complex AI capabilities into clear user flows and intuitive interfaces /liliCreate prototypes and flows that balance clarity, trust, and speed for users /liliDrive UX and visual design quality within your scope, aligned with Agoda’s vision /liliPartner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers /liliUse data-driven insights, research, and best practices to guide design direction /li /ulh3Leadership People /h3ulliManage and mentor a small team of 2–3 designers, focusing on growth and creativity /liliProvide regular feedback, run critiques, and support career development /liliScale design culture, systems, and quality through org-wide design initiatives /liliAct as a thought partner to senior stakeholders across Product, Data Science, and Engineering /li /ulh3What You’ll Bring /h3ulli7+ years of experience in product or interaction design with hands-on craft /liliExperience designing for conversational interfaces, chatbots, or AI-powered systems /liliA strong portfolio showing user-centered thinking and high-quality execution /liliAbility to simplify complexity through clear information architecture and interaction flows /liliExperience leading design discussions and collaborating cross-functionally /liliMentorship or light people management experience is a plus /liliFamiliarity with LLMs, natural language UX, or multimodal interactions is a bonus /liliData-informed mindset with experience using research, analytics, and best practices /li /ulh3Bonus Points /h3ulliBackground in voice UX, multimodal interfaces, or customer support tools /liliLocalization and designing for multilingual audiences /liliFamiliarity with personalization engines or recommendation systems /liliExperience in travel, e-commerce, or large-scale B2C platforms /li /ulh3Why This Role /h3pThis is a rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s ecosystem, from search to support to inspiration. Join us to help build the next generation of AI-powered travel experiences. /ppGet to know our design team: a diverse group of product designers and researchers collaborating with product managers and engineers in Bangkok. This is a great time to join a team that’s scrappy and hands-on, yet big enough to influence product strategy. /ph3About Agoda /h3pAgoda is an online travel booking platform connecting travelers with accommodations, flights, and more. We foster a diverse, inclusive environment and are part of Booking Holdings, with 7,100+ employees across 27 markets. /ph3Equal Opportunity Employer /h3pWe are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We will keep your application on file for consideration of future vacancies, with a privacy policy guiding our data practices. /ph3Job Details /h3ulliSeniority level: Mid-Senior level /liliEmployment type: Full-time /liliJob function: Design, Art/Creative, and Information Technology /liliIndustries: Technology, Information and Internet /li /ul /p #J-18808-Ljbffr