.Global Director - Marine Services page is loaded## Global Director - Marine Serviceslocations: Cinisello Balsamo-Milano-Italytime type: Full timeposted on: Posted Todayjob requisition id: WD # **What you will do**Service strategy and delivery for the Global Marine Navy portfolio—spanning HVAC/R, fire detection suppression, security, life-safety and automation—ensuring consistent, mission-ready, through-life support for naval fleets, cruise lines, offshore, merchant and specialty vessels. Drive standardized service processes, digital enablement, compliance, and customer outcomes across regions, with particular responsibility for service operations and partner networks in APAC and EMEA.# **How you will do it****1) Global Service Strategy Governance*** Define and own the Global Service Operating Model for Marine Navy (policies, standards, KPIs, escalation paths), ensuring consistent approaches across regions, fleets, and vessel classes (naval, cruise, offshore, merchant).* Maintain global service playbooks (preventive maintenance, inspections, ITM programs, health checks, deluge testing, obsolescence management) with uniform SOPs and documentation.* Lead global Service regional leaders to align plans, review KPIs and drive continuous improvement.* Ensure strong and seamless collaboration with sales teams to support dynamic ( faster than market) business growth**2) Regional Leadership*** Direct global service delivery operations, ensuring readiness, contingency planning, vendor/agency oversight, and cost control.* Build and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations.**3) Lifecycle Service Technical Excellence*** Own through-life support programs for HVAC/R plants, fire detection and suppression, watermist, gaseous systems, sprinklers, access control, PA/VA, surveillance, clean air monitoring and automation—standardized across vessel types.* Lead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles.**4) Digital Connected Service*** Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets (e.g., OpenBlue, connected chiller dashboards) to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls.* Drive performance analytics to inform fleet optimization, energy efficiency, and sustainability reporting.**5) Customer Market Engagement*** Act as executive sponsor for strategic naval, cruise, offshore and merchant accounts; ensure measurable outcomes on safety, availability, and compliance.* Represent Johnson Controls in industry forums and with Flag/Port States, classification societies, and defence stakeholders; maintain preferred supplier status through compliance and performance excellence.**6) Commercial, Financial Contract Management*** Own service P\L; lead budgeting, pricing frameworks, multi-year service agreements, and turnaround program financials; ensure disciplined claim management and change control.**7) Risk, Safety Compliance*** Ensure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions.* Maintain high safety and compliance standards across all service operations globally* Lead crisis management protocols for weather, mechanical failures, cyber threats, and security incidents impacting service delivery.**8) People Leadership Capability Building*** Build high-performing regional service teams and partner networks; implement competency frameworks, certifications, and continuous training for marine service engineers and technicians.* Foster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience.# **What we look for*** 10+ years in marine service leadership with hands-on accountability for service delivery in APAC and EMEA; proven track record of regional operations* Demonstrated knowledge of marine regulatory frameworks and classification requirements* Fluency with digital service platforms (remote monitoring, connected assets, analytics) and cybersecurity practices in maritime contexts.* Commercial acumen managing multi-region service P\Ls, contracts, and long-term agreements.**Core Competencies****Global Service Standardization** — Designs and enforces a single global service methodology (SOPs, KPIs, toolsets, templates) to ensure repeatable outcomes across fleets and geographies.**Marine Technical Mastery** — Deep understanding of HVAC/R systems, fire detection suppression (CO₂, foam, watermist, gaseous), sprinklers, PA/VA, surveillance, clean air, controls and automation; integrates multi-technology service programs end-to-end.**Digital Data-Driven Service** — Leverages connected platforms (OpenBlue/connected dashboards) for predictive maintenance, energy optimization, and cyber-safe operations; implements global data standards.**Customer Stakeholder Management** — Executive-level engagement with naval forces, cruise lines, offshore operators; manages complex multi-stakeholder environments and preferred supplier relationships through measurable KPIs.**Operational Excellence Resilience** — Establishes health checks, deluge ITM programs, and pre-dry-dock inspections; leads contingency planning to minimize downtime and cost.**Commercial Contract Discipline** — Manages budgets, turnaround cost structures, vendor contracts, and change control across APAC/EMEA operations.**Safety Risk Management** — Integrates safety culture and crisis response (weather, mechanical, cyber) into service plans; maintains mission readiness.**People Capability Development** — Builds regional talent pipelines, certifications, and career paths; drives engagement and one-way-of-working.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.br#J-18808-Ljbffr