We are looking for a Senior Logistics Operations Manager to lead our Italian operations and drive performance, quality and profitability across Milan, Bologna and Rome.
You will own the operational KPIs and service quality, lead multi-city teams (controllers, HR/people support and local operations staff), manage the P&L and budget, and represent the company in weekly client meetings for key accounts.
The ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making.
Key Responsibilities
Operational performance & quality
* Own the operational metrics (on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome.
* Ensure processes and SOPs are correctly implemented and followed at station/city level.
* Run regular performance reviews with local teams and implement corrective action plans where needed.
* Ensure consistent service quality across all cities, aligned with client SLAs.
Team leadership & organisation
* Lead and coach local teams, including controllers, HR/people support and city operations leads.
* Set clear goals, monitor performance, and support the development of key team members.
* Foster a culture of ownership, accountability and continuous improvement.
Client relationship management
* Hold weekly operational meetings with key clients, presenting KPIs, root-cause analysis and action plans.
* Act as main operational escalation point for Italian operations.
* Work closely with clients on ramp-ups, peak planning and new initiatives.
P&L, budget & financial control
* Own the operations P&L for Italy: revenue, variable and fixed costs.
* Prepare and manage budgets and forecasts together with the Country Manager and Finance Controller.
* Monitor margins and unit costs; implement cost-optimisation initiatives without compromising quality.
* Ensure accurate monthly reporting and explanation of variances vs budget/forecast.
Cross-functional collaboration
* Work closely with the Finance Controller on reporting, accruals, and financial analysis.
* Coordinate with HR on workforce planning, hiring needs and people issues.
* Collaborate with Fleet, IT and other support functions to ensure operations run smoothly.
Data, reporting & continuous improvement
* Use Excel and data to analyse performance, identify trends and drive decisions.
* Build and maintain operational dashboards and standard reports.
* Lead continuous improvement projects to increase productivity, reduce waste and improve service.
Requirements
* 5+ years' experience in logistics operations in Italy (last-mile, parcel, e-commerce or similar).
* Proven experience managing P&L and budgets for an operations function.
* Very strong numerical skills and a data-driven mindset.
* Advanced Excel skills (pivot tables, lookups, basic modelling, data analysis).
* Experience leading multi-site or multi‑city operations teams.
* Comfortable running client‑facing meetings and presenting KPIs/action plans.
* Strong organisational skills, attention to detail and ability to prioritise under pressure.
* Fluent English (spoken and written). Italian is strongly preferred due to the nature of the role.
* Willingness to travel regularly between Milan, Bologna and Rome (and between Barcelona/London for board meetings).
Nice to have
* Experience working with large e-commerce / parcel / last‑mile clients.
* Background in fast‑growing or scale‑up environments.
* Experience with BI/reporting tools in addition to Excel.
Benefits
* Competitive salary, aligned with experience and responsibility.
* Performance bonuses linked to operational KPIs and P&L delivery.
* Expansion bonuses for successful ramp‑up of new cities, services or volumes.
* Opportunity to build and shape a multi‑city operation in a growing business.
* Close collaboration with senior leadership and clear progression opportunities.
* Travel expenses covered in line with company policy.
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