Direct message the job poster from McArthurGlen Group McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries. An exciting opportunity has opened up for a customer centric and dynamic retail operations Manager to join the team at our Designer Outlet Serravalle. This is a part-time, 20 hrs a week position on a fixed term contract for the next 12 months. Serravalle is the leading outlet centre in Italy, with an exciting mix of brands and customers. This position offers an amazing opportunity for an expert retailer to thrive in our multi-brand retail management team. What you'll be doing As Retail Manager, you would report to our Senior Retail Manager and champion the building of strong and long-lasting relationships with our brand partners. You will play a key role in maximising the overall retail performance of stores and ensuring a strong brand portfolio within the centre. Core responsibilities include providing guidance to store leaders on increasing sales, ensuring high levels of customer engagement, the recruitment and training of retail teams, as well as advising on store layouts. Why McArthurGlen? Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25% Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Access special discounts at our Designer Outlets. Flexible Working: Hybrid working options where possible to accommodate your needs. International Exposure: Work with colleagues across eight countries within a global organization. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. To be successful you’ll bring Experience of working within retail operations, ideally at area management level in the fashion industry. Strong analytical, excel and reporting skills, alongside an advanced knowledge of MS Office. Experience in managing and monitoring KPIs and understanding and analysing store metrics i.e. sales, conversion etc. You work with high accuracy and attention to detail. Strong communication skills as well as experience in relationship building – internal/external and able to influence at all levels. What to expect We commit to replying to all applications, feel free to get in touch if you’d like an update. You will have a main point of contact within our Talent team. We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process. We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can. Be part of something extraordinary At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. We also evaluate candidates belonging to the protected categories pursuant to Law 68/99 (articles 1 and 18). McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com Serravalle Scrivia, Piedmont, Italy 2 weeks ago Alessandria, Piedmont, Italy 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr