For our Italian Branch located in Caponago (MB) we are seeking a committed and proactive:
Manager Global KAM
In collaboration with the Sales department the candidates will assume prime responsibility to lead the Key Account Management "KAM 360°" initiative of the Systems Division
main task for the position will be specially:
1. Own KAM 360° process and list of global Key Accounts
2. Guide and support Key Account Managers in their role
3. Coach the global Sales team on KAM process and management of KA at regional level
4. Challenge the Key Account Managers on the definition and implementation of a medium- to long-term strategy as well as yearly objectives for their respective Key Accounts
5. Prepare, update and distribute procedures and templates
6. Ensure quarterly reports are prepared and distributed
7. Ensure KPIs are set and tracked for each Key Account
8. Supervise customer satisfaction survey / VoC process with Key Accounts
9. Drive initiatives to maintain and grow the Key Accounts satisfaction level
10. Lead the SYST Key Account Managers community through regular 1:1 and team meetings
11. Align with Service division through regular exchange with SERV Global Key Account Manager
12. Create visibility of KAM 360° throughout the company an encourage contribution of other departments to the defined KA strategies
13. Propose Key Accounts list update to VP Sales when necessary, with rationale, proposed Key Account Manager and Executive Sponsor names
14. Extend the existing global KAM 360° initiative with a new concept for regional Key Accounts
15. Act as a Key Account Manager for one or several Key Accounts
Candidate Profile:
16. Bachelor's degree in business or technical field
17. 10+ years experience as a Sales Manager for similar products and/or applications
18. Direct Sales Management of large accounts
19. Functional team management experience
We are looking for
20. Team leadership and coaching skills
21. Structured and organized personality
22. Strong customer centric mindset
23. High degree of autonomy
24. Able to develop and entertain relationship with multiple internal and external stakeholders
25. Embrace BC Values & Behaviors: Partnership, Passion, Performance, Responsibility
We offer:
26. Structured induction process
27. Flexible and hybrid working conditions
28. Versatile and autonomous activities and tasks
29. Working environment with professional development opportunities
30. Participation in job-related training and further education
31. Appreciative cooperation with a family-like corporate culture
32. Demonstrated lived values that value diversity
33. Dynamic, international environment with committed employees
We look forward to receiving your complete application documents Burckhardt Compression IT | Location: Caponago (near Milan), Italy I
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.