Company profileM-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry.M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.The jobThe Customer Support Specialist actively takes part in client support and product exchange procedures, both over the phone and through e-mail. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Customer Support Specialist, you must also have excellent customer service and communication skills.Your responsibilitiesHandling customers inquiries, problems or questions over the phone or through e-mailsHandling product exchange logistics by insuring the shortest possible exchange proceduresUpdating the internal data base with any modifications or changes on the present status of our customersYour profileEnglish Level C1Proficiency in MS OfficeProficiency in IT and Tech toolsGreat communication and interpersonal skillsAutonomous, organized and stress resistantWould be a plusProficiency in a second language (French and/or Dutch) written and spokenPrevious experience in technical customer service/Help desk is an assetAbility to diagnose a technical problem and identify the solution to resolveKnowledge of collaborative work software virtualized environments (CMS, Helpdesk softwares, GSuite, etc.), ssh consoles, VPNs and settings in JSON formaKnowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding)Our offerA salary in line with experience and market conditionsMeal vouchers and employees discounts platformThe opportunity to work remotely in accordance with the Company hybrid working policyWorkplace: TriesteJob Types: Temporary, Full-timeContract length: 6 monthsEqual Opportunity StatementThis job posting is open to all qualified candidates. We are committed to equal opportunity and fair treatment, and we consider applications without discrimination on the basis of gender, gender identity or expression, sexual orientation, age, nationality, ethnic origin, disability, religion, or any other characteristic protected by applicable laws. We value diversity and strive to create an inclusive workplace where everyone can contribute to our success.