Job Description- IT / Plant Floor Support Specialist Location: Reggio Emilia, Italy Type: Full-Time Onsite Duration: Multi-year (embedded role) Client Environment: Global manufacturing organization Overview North Point Technology is hiring an on-site IT / Plant Floor Support Specialist to act as the primary technical resource inside a manufacturing facility. This role supports both office IT and plant-floor systems, ensuring operations stay up and running. What You’ll Do Act as the on-site IT owner for the facility Respond to and resolve day-to-day technical issues Support both office users and plant-floor personnel Keep systems running to avoid operational downtime Responsibilities Troubleshoot laptops, desktops, and workstations Set up and deploy new user machines Support printers, scanners, and plant-floor devices Diagnose and resolve basic network/connectivity issues Provide hands-on support for industrial PCs and terminals Install, replace, and maintain hardware onsite Coordinate with centralized IT teams for escalations What You Need Strong hands-on IT troubleshooting experience Comfortable working onsite in a manufacturing environment Experience supporting end-user devices and plant-floor systems Basic networking knowledge and problem-solving ability Ability to work directly with operators and engineers Reality of the Role This is a hands-on, onsite role. You’ll be walking the floor, fixing issues in real time, and keeping both office and production environments running. North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.