Strategic operations manager

OverviewSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. The Strategic Operations Manager is a high-impact role that bridges executive strategy and field execution. Reporting to the Vice President, you serve as a strategic partner responsible for translating business priorities into operational outcomes. You will own key components of the organization's operating model, leveraging data-driven insights to identify opportunities, address performance gaps, and drive cross-functional initiatives. Working closely with Sales, Operations, Finance, and Strategy teams, you will help ensure the organization remains aligned, agile, and accountable to its strategic objectives.Key ResponsibilitiesServe as a trusted advisor to the VP, providing insights and recommendations that support strategic decision-making.Lead the development, execution, and quarterly tracking of the organization's V2MOM, ensuring alignment to business priorities and measurable outcomes.Synthesize complex business data into executive-ready presentations, business reviews, and strategic recommendations.Develop compelling "State of the Business" narratives that translate performance metrics into actionable insights.Business Operations & Performance ManagementAnalyze key business metrics, including pipeline generation, retention, customer success, and attrition, to identify risks, opportunities, and performance trends.Conduct root-cause analyses and recommend actions that improve business performance and operational effectiveness.Design and lead the organization's operating cadence, including Quarterly Business Reviews (QBRs), leadership meetings, and all-hands forums.Establish reporting frameworks, performance metrics, and governance processes that drive accountability and informed decision-making.Strategic Programs & Cross-Functional LeadershipLead the planning, execution, and adoption of strategic go-to-market and organizational initiatives.Partner with Sales, Operations, Finance, and Strategy leaders to align priorities, remove barriers, and accelerate execution.Serve as a key liaison between field teams and centralized functions, ensuring programs are effectively operationalized and adopted.Continuously evaluate and improve processes, operating models, and governance frameworks to increase organizational effectiveness and business impact.Required QualificationsExperience in Strategy & Operations, Business Operations, Sales Operations, Management Consulting, Chief of Staff, or a related function.Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.Experience leading complex cross-functional initiatives and driving alignment across diverse stakeholder groups.Excellent executive communication, presentation, and storytelling skills.Demonstrated ability to influence without direct authority in a matrixed organization.Preferred QualificationsExperience supporting go-to-market, sales, customer success, or revenue operations organizations.Experience developing executive business reviews, performance dashboards, and strategic planning processes.Familiarity with business intelligence, reporting, and data visualization tools.Experience operating in a high-growth, global, or highly matrixed environment.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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