OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are hiring a Engineering Manager for Sustaining Engineering passionate about open source software, Linux and cloud computing. This role leads one of our regional teams and reports directly to the global Director of Sustaining Engineering.Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering.While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the vantaggi of the wider Open Source community. As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development are a must, so that you are able to help your team members grow professionally. Location: This is a globally remote role, unless specified otherwise.The role entailsManage and lead a distributed team of engineersHire, coach, mentor, provide feedback and career development guidance to your teamManage & measure key performance indicators (KPIs), and trainingSupport timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAASDemonstrate the very best of Canonical in customer interactionsSet and manage expectations with other engineering teams, senior management, and external stakeholdersAdvocate and advance modern software development practicesGrow a healthy, collaborative engineering culture in line with the company valueCollaborate with other teams in the organisationWork from home with global travel up to 10% for internal and external eventsWhat we are looking for in youProfessional software delivery experience using C, C++, Go, Python, or similarYou are knowledgeable and passionate about software developmentLeadership experience displaying ability to organise and prioritise complex problem resolution and bug fixesExperience with version control systems such as gitExperience with debugging tools such as gdb, crash or otherDemonstrated strong commitment to testing methodologies and maintainable code qualityExcellent communication skills in the English language, both verbal and writtenExperience with Linux, with a preference towards UbuntuExperience with Open Source and Open Source Business ModelsPeople management experience in a support organisation is a strong plusWhat we offer colleaguesWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. Distributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleaguesPriority Pass, and travel upgrades for long haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware Development#J-18808-Ljbffr