PWork Responsibility: /pp After-Sales Support /pulliDeliver expert, solution-driven technical support to our professional customers and partners. /liliConduct engaging training sessions to empower installers and internal teams. /liliManage RMA requests with speed and precision to keep customer satisfaction high. /liliDrive service optimization, improving response times, parts usage, and cost-efficiency. /liliTrack and report service KPIs to ensure continuous improvement. /li /ulp Pre-Sales Support /pulliCollaborate with the sales team to provide technical expertise during customer meetings and project planning. /liliPrepare compelling technical proposals, system designs, and product presentations. /liliEnsure all technical solutions meet local regulatory and grid requirements. /liliMonitor local market trends and share insights with RD, product, and marketing teams. /liliSupport our presence at trade shows, technical workshops, and partner events. /liliProvide hands-on support during on-site installations and commissioning when needed. /li /ulpRequirements: /pulliBased in Italy with the ability to travel nationally and occasionally internationally. /liliEngineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus). /lili3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. /liliTechnically skilled, solution-oriented, and a natural communicator with a customer-first mindset. /liliAdaptable and proactive, comfortable working in a fast-paced, international environment. /liliFluent in Italian and English, both written and spoken. /li /ul