JOB OBJECTIVEThe Learning Content Designer designs and writes high‐quality learning content that builds real capability across ERM. This role applies strong instructional design, learning content writing and sense‐making skills to rapidly translate complex, technical and specialist knowledge into effective learning experiences. Content spans a broad range of domains, including behavioural, leadership, change, technical, process, tools and systems. The role uses AI‐enabled tools to accelerate drafting, variation and iteration, while relying on human learning judgement to ensure accuracy, relevance, ethical use and learning effectiveness. This is a hands‐on specialist role suited to experienced learning content professionals who want to deepen their craft and grow their impact in a skills‐based organisation. This role is a 1‐year fixed‐term contract.Key accountabilities & responsibilitiesSuccess is demonstrated by the ability to:
Independently design and write learning content that supports performance and behaviour changeRapidly synthesise complex information into usable learning assetsUse AI tools effectively to increase speed and scalability without compromising learning qualityPartner confidently with SMEs and stakeholders across servicesDeliver learning content at pace in ambiguous, fast‐moving contexts
Instructional Content Design & Learning Writing
Design and write learner‐centred content aligned to defined outcomes, skills and behavioursApply instructional design principles to structure content that supports application, not just knowledge transferCreate clear, engaging learning narratives across diverse subject matterAdapt content style, depth and structure for different audiences and contexts
Key skills: instructional writing, learning design, behavioural alignment, clarity and structureRapid Sense Making & Content Development
Quickly distil complex, technical or specialist information into effective learning contentIdentify what matters most for learner performance and prioritise accordinglyWork iteratively, producing usable content early and improving it over timeBalance speed, accuracy and learning effectiveness in transformation‐led environments
Key skills: synthesis, judgement, prioritisation, rapid developmentAI Augmented Content Development (Applied, Not Theoretical)
Use generative AI tools to support first‐draft content creation, content variation for different audiences or skill levels, scenario generation, examples and practice activities, summarising and restructuring SME or technical inputApply human judgement to validate accuracy and relevance, ensure ethical and responsible use of AI, maintain learning quality, tone and ERM standardsIntegrate AI naturally into the content design workflow to increase speed and scalability
Key skills: AI enabled drafting, editorial judgement, quality control, ethical awarenessMulti Format & Flow of Work Learning
Design learning content across multiple formats, including instructor‐led learning (facilitator guides, activities, participant materials), self‐paced and digital learning (modules, microlearning, performance support), blended and campaign‐based learningCreate modular content that can be reused, recombined and adapted over timeDesign assets intended for use in the flow of work, not only formal completion
Key skills: multimodal design, modular thinking, learner‐experience awarenessSME Partnership & Learning Consulting
Work closely with SMEs across services and regions to extract insight efficientlyAsk effective questions to surface what learners need to do differentlyTranslate SME input into learner‐centred content without overreliance on raw source materialBuild credibility as a learning partner who adds value through design judgement
Key skills: stakeholder management, facilitation, consulting mindset, influencing without authorityLearning Tools, Platforms & Content Craft
Use learning content development tools to design and build learning assets efficientlySelect appropriate formats and tools based on learning need, speed and scaleDesign content for delivery via LMS/LXP and workplace platforms (e.g. Teams, SharePoint)Apply accessibility, inclusion and ERM learning design standards consistently
Key skills: tool fluency, accessibility awareness, digital learning craftJob RequirementsERM is an organization experiencing a wealth of growth and opportunity, therefore the individual for this role will need to:
Be able to champion ERM beliefs.Be comfortable with and embrace ambiguity.Have the ability to move from project to project with ease and reprioritise regularly.Have a sense of resourcefulness, the ability to "figure things out" on their own, working with a "doer" attitude.Embrace the business deliverables with a "service attitude" mindset.Contribute to enabling ERM's growth strategy through the provision of client‐ready talent at volume capacity.Contribute to supporting the retention of all ERM staff.
You are likely to bring
Strong experience designing and writing learning content in complex or professional environmentsConfidence working with technical, operational or specialist subject matterExperience partnering directly with SMEs and stakeholdersA delivery‐focused mindset, comfortable with pace and ambiguityEvidence of strong learning judgement, not just tool proficiencyExperience in consulting, professional services or global organisations is advantageous but not essential.
Ways of Working
Global role, collaborating across NA, EMEA and other regionsFlexible across time zonesSelf‐directed, pragmatic and mentor‐orientedMotivated by building capability at scale through learning content
ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we're here to support you. Our commitment doesn't stop at hiring. Once you join us, we'll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report.#J-18808-Ljbffr