Main duties and responsibilities
Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant's policies, guidelines and procedures
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
Reporting and collaboration
Reporting line:
Manager
Mainly cooperates with:
Peers at same and other Refund
Quality Assurance
Processing
Refund & Security Manager
Merchants' staff
Sales organization
Background and Education
Helpful:
a commercial background
Helpful:
experience in face to face customer contact
Helpful:
experience in managing tills
Helpful:
airport, retail or front office experience
Helpful:
customer service experience
Specific skills and knowledge
Must be fluent in English.
Other helpful languages in order of relevance:
Chinese, Russian, Arabic
Must be dedicated to service and customer satisfaction
Must be trustworthy to handle large amounts of cash
Must have a clean criminal record
Must be nimble but thorough