Overview
Join to apply for the Order Management Specialist role at Haier Europe .
The challenge: Working with sales and the company’s customers to ensure the smooth and effective processing of orders. Responsible to process delivery and collection of orders, check product availability and order details, book deliveries and resolve any customer queries to ensure that customer orders are shipped on time, respecting the SLA agreed with markets in terms of order to deliver time, and to guarantee that shipments are assigned to the correct carriers to ensure the cost target.
Responsibilities
* Daily processing of all orders received and checking of order details
* Verify that customer orders are not blocked and, if blocked, contact the relevant departments to unblock the orders
* Work with the planning team to ensure customer orders can be fulfilled on time and in full; provide feedback about possible availability dates for back orders
* Manage booking of deliveries with customers
* Delivery/customer dispute resolution and processing of customer claims; log in the AIVEstat database and issue CN/DN as required
* Manage promo orders
* Manage consumables orders
* Manage direct deliveries and combined with finished goods
* Prepare documentation to obtain the certificate of origin
* Issue export invoices
What You Need To Succeed
* Degree in Engineering and/or Economics
* Previous experience in the area
* Ability to use the most common office tools
* Good communication and relationship skills
* Organization and planning skills
* Ability to analyze and summarize
* Ability to work in a team
* Availability for international business travels
* Fluent in English
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Manufacturing
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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