Who We AreContinui a leggere per scoprire di cosa avrà bisogno per avere successo in questa posizione, incluse competenze, qualifiche ed esperienza.Spoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.We're growing fast and looking for anClient Onboarding & Training Managerto become the go-to person for our new customers, guiding them from day one to full platform adoption.Why Join UsAt Spoki, we believe our customers' success is our success. As an Onboarding Manager, you'll be the person who turns a signed contract into a valuable partnership. Every customer you activate, train, and guide toward full adoption is a tangible win.If you're passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian SaaS company,Spoki is the right place for you .The RoleAs an Client Onboarding & Training Manager, you'll be responsible for the initial success of new Spoki customers. Your main goal is to ensure that every customer activates the service correctly, understands the platform's potential, and starts using it daily to achieve their business goals.You'll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption. Your success will be measured by your ability to turn new customers into active, satisfied users.What You'll DoActivation & SetupGuide new customers through the service activation process, ensuring they complete all necessary stepsSupport initial platform configuration based on each customer's specific needsRemove any technical or operational blockers that slow down the onboardingTraining & AdoptionDeliver personalized training sessions to help customers di