Req ID: 500762
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Responsabilities
* Ensure the appropriate support to end-users [by stream]
* Provide training to end-users
* Accountable for process solving issue
* Accountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team
* Accountable for testing of new functionalities or other upgrades of the solution
* Accountable for proposing solution improvement to RBPE team
* Leader for data consistency [by stream] and perform survey for coherence of data with key users of other streams
* Manage the account access [by stream] according to the internal control rules
* Manage corrective action plan whenever needed
* Animate the key indicators - effectiveness metrics & KPI - [by stream]
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced