We’re looking for an Application Support Specialist to help ensure the smooth, timely deployment and support of the TrakCare product. You’ll provide hands‑on application expertise across support, requirements analysis, documentation, and change‑request testing, acting as a key product reference for our partners.About the roleInterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of Italy's leading organizations in healthcare.Responsibilities:Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.Provide the link between our customers and the InterSystems Global Support organizationLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare applicationProvide application support for the TrakCare Hospital Management System.Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystemsEscalate Open (unresolved) problems in accordance with current policies and procedures.Conduct individual and group training, product demonstrations and workshops as requiredContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Be a Subject Matter Expert (SME) for TrakCare.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.If required, work with our partners to identify potential changes within the parameters of the productParticipate in on-site implementations if requ