Overview Join to apply for the Customer Solution Analyst - Nestlé Health Science role at Nestlé Health Science. Nestlé welcomes people with disabilities. Location: Nestlé Health Science Italy, Milan HQ (Assago). Employment type: Fixed-term contract (1 year). Position Summary The Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department. This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. A Day in the Life of a Customer Solution Analyst Order Management: Demand capture (Manual creation, Edi process, Cloud platform); Order modification (Pricing, quantity, request delivery date); Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order; Take corrective actions to resolve issues impacting order flow Claims and Deductions Management: Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) Generate and manage reports on orders, claims, and deductions Collect customer requests and direct them to the appropriate department. What will make you successful? 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas Strong multitasking skills and a proactive, problem-solving mindset Good command of Excel and Power BI; proficiency in SAP is a nice-to-have Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment High level of initiative, proactivity, and adaptability Who We Are, What We Believe In We are Nestlé. We are the Good food, Good life company. Good food, Good life is our promise, a daily commitment. It is thanks to our people that we can make a difference and realize this belief. We call them Good People. We promote recognition, inclusion and valorization of diversity to grow as individuals and as a company. We believe diversity is a winning factor and encourage people to share ideas and collaborate. You may be part of Emotional Communities that bring together colleagues from different functions and seniorities to spread a corporate culture that supports authentic self-expression. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive. Job Details Seniority level: Associate Employment type: Contract Job function: Other Industries: Food and Beverage Services Relocation or other specifics are not stated. Referrals increase your chances of interviewing at Nestlé Health Science. Get notified about new Customer Analyst jobs in Assago, Lombardy, Italy. J-18808-Ljbffr