PpCreatives, a fast-growing AI company with more than 20 years experience and 100 employees, empowering organizations with a trusted Data Foundation to make AI-driven, error-free decisions for our global customers. /p h3Department /h3 pGlobal Account Management /p h3Job Purpose /h3 pThe Customer Success Manager (CSM) is responsible for managing the post-sales customer relationship, ensuring successful adoption, retention, and growth of the company’s SaaS solutions The role requires a combination of account management, technical knowledge, and customer advocacy to maximize customer value and business outcomes. /p h3Key Responsibilities /h3 pbCustomer Relationship Management /b /p ul liServe as the primary point of contact for assigned customer accounts /li liDevelop long-term partnerships and maintain regular engagement /li /ul pbOnboarding Adoption /b /p ul liDevelop customer success plans aligned with client business objectives /li /ul pbCustomer Retention Growth /b /p ul liMonitor customer health metrics, identify risks, and implement corrective actions /li liOversee renewals, minimize churn, and identify upsell/cross-sell opportunities in collaboration with the account manager /li liMonitor customer usage of Creactives solutions /li liInteract with Service team to evaluate criticalities and establish priorities based on customer's needs /li /ul pbAdvocacy Feedback /b /p ul liAct as the voice of the customer internally, sharing insights with Product, IT, and Leadership /li liFacilitate case studies, references, and participation in customer advocacy programs /li /ul pbOperational Excellence /b /p ul liPrepare regular reports on customer satisfaction, adoption metrics, and business impact /li liMonitor and guarantee compliance with SLA /li liStrong understanding of SaaS business models and customer lifecycle management /li liExcellent communication, presentation, and interpersonal skills /li liAnalytical and data-driven mindset with the ability to interpret customer usage metrics /li liStrong problem-solving and conflict resolution abilities /li liKnowledge of customer success platforms (e g Salesforce) and issue /project management software (e g Jira) /li liAbility to work cross-functionally with Product, Sales, and IT Support teams /li liExperience in supply chain/procurement is a plus /li liKnowledge of ERP systems (e g SAP) is a plus /li liProficient in business English; knowledge of any additional language is a plus /li /ul pbMindset and Approach /b /p ul liCustomer-centric mindset and consultative approach /li liProactive, organized, and detail-oriented /li liResilient under pressure and able to manage multiple priorities /li liCollaborative team player with strong initiative /li /ul h3Experience and Qualifications /h3 ul li3–5 years of experience in Customer Success, Account Management, or related client-facing roles in a SaaS or technology-driven company /li liBachelor’s degree in Business, Management, Marketing, Information Technology, or related field /li liDemonstrated experience managing enterprise accounts /li /ul h3Working Conditions /h3 ul liFull-time position, flexible hours /li liHybrid: 2 days remote at home 3 days in the Verona office /li liMay require occasional travel to customer sites or company events /li /ul /p #J-18808-Ljbffr